Returns & Exchanges
At Illumicrate, we want you to love your fashion pieces as much as we do, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges. Please ensure all items are in their original condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and protective seals are intact to avoid damage during transit.
Ship the Items
Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing